Challenges
A leading global provider of information, software, and services faced critical challenges:
- Scaling operations to manage over 30,000 orders annually.
- Ensuring 100% accuracy across customer service and order management.
- Integrating multiple platforms for seamless operations and data security.
Solution
Straive implemented a strategic, tailored approach:
- Scalable Workforce Deployment for peak and non-peak periods.
- Technology Integration to streamline operations.
- Process Enhancements for better accuracy and satisfaction.
- Delivery Excellence leveraging a centralized service model.
Impact
Our partnership led to:
- A 500% increase in operational capacity since 2018.
- 100% accuracy during critical periods.
- Improved customer satisfaction and loyalty metrics.
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
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