Challenges
Today’s customers seek on-demand resolutions in a multichannel environment. Addressing queries efficiently at scale underpins overall customer experience. However, managing large order volumes and manual operations with seasonal demand have led to poor customer engagement. Also, the lack of process visibility and multiple order processing has further increased the complexities and impacted the overall efficiency.
A multichannel support solution enables real-time data sharing across channels, produces superior TATs, and lowers operational costs. A scalable and modular solution helps with:
- Flexible staffing and training
- Seamless integration
- Quick resolutions
Approach
Straive’s customized solutions provide an integrated solution to manage seasonal demand variances and scalability.
Impact
Learn more about how we helped a leading, Netherlands-based information provider with a multichannel customer support solution that boosted customer experience.
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
Get In Touch
Enter your information and describe your Inquiry.
We’ll get back to you as soon as possible. Thanks!