The rapid expansion of Open Access (OA) publications triggered a surge in small-value invoices, presenting significant challenges for a prominent global research publisher. Struggling with delayed payments and limited bandwidth to handle the mounting backlog of invoices, the publisher sought a solution.
Straive responded strategically, forming a dedicated team and implementing proactive measures to streamline payment collections. The results were remarkable, with Straive successfully recovering approximately €20 million in overdue receivables within the inaugural year of operation. This success extended beyond the initial scope, demonstrating efficient management of both current and overdue payments.