Straive recognized as a Product Challenger in AI & Analytics in ISG Provider Lens™ Contact Center — Customer Experience Services 2022 Global Study

Introduction

We have been featured as a Product Challenger in AI & Analytics in ISG Provider Lens™ Contact Center — Customer Experience Services 2022 Global report. In addition, we have also been positioned as a Contender in the Digital Operations, Work from Home Services, and Social Media CX services quadrants.

About the Analyst Recognitions

learn how straive recognized as a product challenger AI analytics in ISG provider lens contact center

Focus on high-growth verticals including EdTech, Publishing, Media, and BFSI and end-to-end solutions for its Publishing & EdTech clients

A data management platform that focuses on all kinds of data extraction – paper to digital and produces reports and insights that enable CX

Investment in developing niche skills with domain & subject matter experts.

Content development, enrichment, moderation, and management as key differentiators

15+ years of experience working with leading global organizations

Capabilities encompassing CX strategy, process design, end-to-end omnichannel support solutions

Advanced delivery centers, global language capabilities, and 24/7 availability on the back of 2800+ support agents & subject matter experts

Domain experts from various market segments (Education, STM & Academic, Insurance & Financial Services, Logistics, Real estate, Consumer Goods, and Emerging Markets)

Quick scale-up/down to handle demand variances

Specialized Work from Home support services with an emphasis on Security

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