Challenges
Despite the importance of high-quality customer interactions, monitoring and evaluating calls can be a time-consuming and resource-intensive process. This often leads to customer service teams reviewing only a small sample, potentially leading to unresolved complaints, customer dissatisfaction, and missed training opportunities.
Approach
Straive recognized the need for a more efficient and comprehensive system to evaluate customer service calls. The goal was to develop a solution that could automatically transcribe calls, identify customer issues, evaluate agent performance, and provide actionable insights in real-time. This approach would not only streamline the evaluation process but also enhance the overall quality of customer service by addressing issues promptly and effectively
Impact
- Increased Coverage: 100% call evaluation vs. previous sampling.
- Cost-Effectiveness: Reduced cost to under 1 cent per call
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
Get In Touch
Enter your information and describe your Inquiry.
We’ll get back to you as soon as possible. Thanks!