Challenges
A global publisher needed to improve collections efficiency, manage fluctuating volumes, and ensure a seamless, brand-aligned customer experience. Discover how Straive’s AI-powered collections solution tackled these challenges and delivered transformative results.
The client faced significant challenges in their collections process:
- Inefficient Collections Workflow
- Data Gaps
- Operational Scalability
- Customer Experience
- Agent Productivity
Approach
Straive addressed the client’s challenges with a customized AI-driven solution focused on key areas. Collections workflows were automated to streamline processes and reduce delays, while predictive insights enhanced debtor profiling and payment forecasting. Scalable, 24×7 multilingual support ensured seamless operations across fluctuating volumes and global regions. The solution also improved customer experience by enabling personalized, consistent, and brand-aligned interactions. Additionally, agent productivity was boosted by automating routine tasks, allowing them to focus on high-value activities and drive better outcomes.
Impact
- 23%-25% increase in early-stage collections (accounts <30 days past due).
- 10%-15% recovery of previously written-off debts.
- 20%-22% reduction in delinquency rates for accounts over 120 days past due
- 15%-20% decrease in email response times with AI Mail Assist.
- Enhanced cash flow through timely collections.
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
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