The rapid growth of Open Access publications led to a substantial increase in the volume of small-value invoices for the customer. This surge overwhelmed the existing invoicing system, creating a challenging environment where the sheer quantity of transactions became difficult to manage.
Straive adopted a strategic approach to address the client’s challenges. A dedicated team was assembled and proactive measures were implemented to streamline payment collections. A comprehensive, data-driven strategy focused on improving success metrics and ensuring a positive end-customer experience.